How crazy is it when an insurance company has 4 levels of grievances? It works like this - file your grievance, watch it get rejected. File a 2nd grievance. Watch it get rejected. Rinse and repeat. I'm on my second grievance attempt now. i've got 3 doctors notes all saying that my condition is medical. I've written another detailed letter to BCBS. Now, the insurance broker who works for my company will also follow up with BCBS. Maybe this will have some impact?
I don't know.
What I do know is that the process is obviously setup to discourage people from taking action. Put up enough barriers and most people will just say "screw it" and give up. Is this how insurance is supposed to work?
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